Sales & Returns

Sales & Return Conditions

Sales Policy: By purchasing products from BorisFrantz.com, you agree to abide by the following terms and conditions regarding sales and returns.

All Sales are Final: Please note that all sales made through BorisFrantz.com are final. Once an order is placed and payment is received, it cannot be cancelled, refunded, or exchanged.

Damaged Shipments: In the unfortunate event that your shipment arrives damaged or destroyed, we understand the frustration this can cause. While returns are not possible due to our drop shipping model, we are committed to ensuring your satisfaction. We will make every effort to resolve the issue promptly and effectively.

Resolution Process: If your shipment arrives damaged, please contact us within 10 days of receiving your order. Provide detailed photographs of the damaged items as well as the packaging. We will assess the situation and work with our suppliers to find the best possible solution for you.

Replacement or Refund: Depending on the circumstances, we may offer a replacement for the damaged item(s) or provide a refund for the affected portion of your order. Our goal is to resolve the issue to your satisfaction as quickly as possible.

Limitation of Liability: While we strive to provide quality products and excellent customer service, BorisFrantz.com shall not be held liable for any damages or losses incurred due to damaged or defective products, except as expressly provided in this Sales & Return Conditions policy.

Contact Us: If you have any questions or concerns regarding our Sales & Return Conditions, please don't hesitate to contact us at borisfrantz27@gmail.com with your order number.

Changes to Terms: BorisFrantz.com reserves the right to update or modify these Sales & Return Conditions at any time without prior notice. By continuing to use our website and services, you agree to be bound by the most current version of these terms and conditions.

By making a purchase on BorisFrantz.com, you acknowledge that you have read, understood, and agreed to these Sales & Return Conditions.